Terms of Service

Please read these terms carefully before using our services

Last updated: November 18, 2025

1. Acceptance of Terms

By accessing or using BestNear's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Services Description

BestNear provides professional cleaning and wellness services including but not limited to:

  • Deep cleaning and sanitization services
  • AC duct cleaning and maintenance
  • Pest control services
  • Furniture and upholstery cleaning
  • Water tank cleaning
  • Mold removal and remediation

3. Booking and Scheduling

When booking our services, you agree to:

  • Provide accurate and complete information about your property and service requirements
  • Ensure safe access to the property at the scheduled time
  • Notify us at least 24 hours in advance for cancellations or rescheduling
  • Be present or provide authorized access during service delivery

4. Payment Terms

Payment terms include:

  • Payment is due upon completion of service unless otherwise agreed
  • We accept cash, credit/debit cards, and bank transfers
  • Prices are subject to change without notice, but confirmed bookings will be honored at the quoted price
  • Additional charges may apply for extra services or special requirements
  • Refunds are subject to our satisfaction guarantee policy

5. Service Guarantee

We guarantee our services and are committed to your satisfaction. If you are not satisfied with our service:

  • Contact us within 24 hours of service completion
  • We will return to address any concerns at no additional charge
  • If issues persist, we will work with you to find a satisfactory solution

6. Safety and Liability

While we take every precaution:

  • You are responsible for securing or removing valuable items before service
  • We are fully insured and bonded for your protection
  • Our team uses eco-friendly, non-toxic products safe for children and pets
  • We are not liable for damage to items not disclosed or hidden from view
  • Any pre-existing damage should be reported before service begins

7. Cancellation and Refund Policy

Cancellations

  • Cancellations made 24+ hours in advance: Full refund
  • Cancellations made less than 24 hours: 50% refund
  • Same-day cancellations: No refund

Refunds

Refunds are processed within 5-10 business days to the original payment method.

8. Prohibited Uses

You may not use our services:

  • For any unlawful purpose or in violation of any laws
  • To harm, threaten, or harass our staff
  • To provide false or misleading information
  • To interfere with or disrupt our services

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of BestNear and protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, BestNear shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the amount paid for the specific service in question.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the new terms.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

BestNear

Business Bay, Dubai

Marasi Drive St – Office 2106, The Citadel Tower

Email: legal@bestnear.me

Website: BestNear.me